Genesys
Use SalesScreen to track the performance of your inbound contact center
Put focus on fundamental conversation data, including, but not limited to, number of calls, handling time, speak time and wrap up codes.
Visualize queues on the TV screens around your office using live data from Genesys. See number of people en queue, wait times and set up alarms for when thresholds are breached using our intuitive contact center interface.